I returned a car here three times at different times of day, every time was over a half hour wait. Their website says this is a Preferred location, I am Avis Preferred but still have to stand in a long line. I've seen no more than two people working the entire office: prepping cars, showing people their cars, checking cars in and out. This includes behind the counter. Terribly understaffed. What's worse, if you leave something in your car, this location does not participate in Lost and Found. You have to call the office directly to get your stuff back, and they never answer their phone. I've called 20 times and each time you get forwarded on to corporate.
If you are traveling, are pressed for time, or just don't have the patience, please go down the street with Hertz. The lower prices here will cost you in the form of time.
All in all, the whole thing took around 30 minutes, which was most of the wait for the car to be cleaned. Staff was nice and personable.
I had the best experience! Started out at Enterprise where availability was zero and the customer service sucked. I ended up at Avis/budget Rental and in 30 min I was on the road with a vehicle that fit my need and my budget! I experienced amazing customer service from all staff. There were no hidden fees, no one tried to get me to pay for things I didn't need, they treated me like family! I will never go anywhere else!
- No pick-ups offered at this location
Figured I'd take advantage of the ridiculous wait they are putting me through and leave a review. I'm currently sitting in the office with all my paperwork signed waiting for a car. I've been here for nearly an hour {UPDATE: I HAVE BEEN HERE FOR AN HOUR AND A HALF AND SHE SAID MY CAR IS STILL NOT NEXT} (with a reservation) and only three people have made it out of here with cars. It seems like there are only two people working for a long list of reservations. It is mistake after mistake at the counter, and they don't clean the cars until they're been rented, which makes for long waits.
There were only two cons I had:
Unorganized, waiting time 30-45 mnt . Ive been here be for Hopfully it will be different hasn't change at all. I called a day before and was told no need for reservation. NOw I'm here and need reservation..
Understaffed: 45min line every time, won't answer phone.
- Calls forwarding to national call center
Avis Car Rental is a US Car Rental based in Visalia, California. Avis Car Rental is located at 340 S Burke St, Visalia, CA 93292, USA.
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