Not really impressed. Very polite staff, although the mechanic actually under my hood either didn't speak much English or just didn't speak much at all. They were super busy and understaffed, too. When I made the appointment the previous day, i did so with the intention of getting an A.C. recharge, but on the day of the appointment the A.C. tech was already too busy. They took care of the other things I wanted, did free inspections of brakes and fluids and alerted me that my air filters needed changing, typical stuff. I did have to ask them for a new mileage sticker for my oil change. I would have given them five stars except for the problem of my hubcaps - I'd been driving for miles and miles since my last tire rotation, up and down hills, offroading and dodging California drivers, all with the same hubcaps, and two of my hubcaps fell off within ten minutes of leaving the shop. The customer service mechanic insisted the hubcaps were already broken when i came in, which I guess isn't impossible, but I'm still kind of wondering, did i piss someone off?
I liked this place it was quick and price was good .got my rotors turned and they were done within a houre
The customer service here was pretty amazing taking off one star cuz I weren't able to fix the problem but it wasn't necessarily due to lack of effort
Good group of guys behind the counter! Dennis is pleasant to work with!
They use to be really good but they have changed so much of the year's. Most the guy's in back don't know parts very well & make you do all the working pulling up the parts you need online so they can check their data base & to top it off the guy's won't change a tire without checking out your entire vehicle first without your permission then coming to you & telling you you need this & that done & that your vehicle looks like it may have been in an accident but you then when you insure them that your vehicle has never been in an accident & that your vehicle has is up to date & doesn't need this or that done to it like they're saying they do, they argue & tell you they can't give you your vehicle back until you get it fixed for safety reasons then once you get the police involved they're forced to give you your vehicle back since it's against the law for them to hold it hostage in the first place. Don't recommend this place to anyone & I won't ever be going back.
Pep Boys Auto Parts Service is a US Car Repair based in Visalia, California. Pep Boys Auto Parts Service is located at 3015 S Mooney Blvd, Visalia, CA 93277, USA.
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